Returns, Terms & Ordering, & Shipping Policy Terms & Conditions Policy – NO REFUNDS ON CUSTOM ORDERS PAYMENT: We require full payment in order to begin printing. We accept Cash, Company Checks, and most credit and debit cards. ORDER MINIMUMS AND REORDERS: Our Minimum order is 24 pieces per design and print colors Garment colors , sizes and styles may vary. Re-orders are 12pc. minimum and pricing is at new quantity level. TURN AROUND TIMES: Typical turnaround time is 7 days from receipt of payment and artwork approval. Additional services will extend typical turnaround times. Rush charges will apply to all orders needed sooner than our typical turnaround times. Turnaround times only apply to production. If an order is being shipped, Tha T-Shirt Shop cannot guarantee carrier ship times. ESTIMATES: All estimates are good for thirty (30) days. We only honor written or emailed estimates. ART AND MATERIALS: All art and materials supplied by Roberson Printing & Graphics, including screens, films and separations, remain the property of Roberson Printing & Graphics unless explicitly stated otherwise in writing. Any art supplied by the customer remains the property of the customer. All screens and films remain the property of Roberson Printing & Graphics. CUSTOMER SUPPLIED GARMENTS: All customer supplied garments are printed AT THE CUSTOMER’S OWN RISK. Because we cannot control and/or may not be familiar with the garment material supplied by the customer, we cannot offer any warranty or guarantee of print quality or durability on any work done with customer supplied garments. PROOFS: Additional charges will apply for proof samples depending on printed colors and design difficulty. All proofs are subject to set-up and art charges. Pre-production proofs or spec samples are $25 plus $20 per color setup. DYE LOTS: Due to market conditions and manufacturer garment mill variances beyond the seller’s control, seller cannot guarantee consistency of dye colors throughout an individual order or from one order to the next. Seller is Roberson Printing & Graphics. COLOR MATCHING: Pantone matching is available at an additional charge and there is a minimum order of 36 pieces. PMS matching is only a guideline. Due to the differences between paper and textiles or other substrates this is not guaranteed. OVERRUNS AND UNDER-RUNS: Overruns and under-runs not to exceed the industry standard 5% of the amount ordered will constitute acceptable delivery. Only the quantity delivered will be billed. SHIPPING TIMES: Shipping time is not included in the turnaround time. Standard shipping rates apply. Shipping charges will not be included in price quotes, but may be applied to final invoices. Charges apply to actual shipping rates, we do not charge for packaging or handling. PACKAGING: All orders will be folded in bulk, grouped per size in quantities of 12 or less unless otherwise specified. Individual folding and bagging is available at an additional charge. REFUND POLICY: We offer a 100% replacement guarantee on all non-contract orders within 15 days from the date of your order. If we make a mistake on your order, please contact us with your order number. Once your unused or unusable items are returned, we will re-print your order at no charge to you. If you make a mistake on your order (wrong quantities ordered, art proof approved with errors, etc.) we will gladly re-print your order at our standard pricing. Refunds are not issued. COLOR ACCURACY: We will match your print colors as close as possible to the final art on file. Because of slight variances among computer monitors and manufacturer ink batches, small variations may be present from screen to print, and from print run to print run. If you require very specific color values in your print, DO NOT PLACE AN ORDER. WE DO NOT GUARANTEE EXACT COLOR MATCHES. PRINT QUALITY: Custom printed apparel may show slight imperfections(pin holes, minor misalignments, ,etc.) and quality loss due to the nature of the material itself. Industry standard for misprints is 3% -5%. You will not receive more than 5% misprints We strive to reproduce art at the highest quality possible, but because limitations exist in technology and materials available, prints on apparel do not maintain the same resolution as photo paper. Tha T-Shirt Shop uses manual presses some processes are limited. * ORDER CANCELLATION: Any cancellations placed after shirts have been ordered will not be refunded. No cancellations after work has begun – you will not get a refund once printing has started. * All Pricing and Terms are Subject to change without notice. RETURNS: You cannot return merchandise that has been printed on. You may return blank apparel that has not been used within 7 days of purchase. If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item. Shipping We can ship to virtually any address in the US. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.